Ticket Collision - Modules Land

🔐 Summary

Handling support tickets efficiently is essential for maintaining a smooth customer experience. The Ticket Collision Prevention Module by ModulesLand solves one of the most common issues in WHMCS-based support systems: multiple agents replying to the same ticket at the same time.

As soon as a support agent begins typing a response, the ticket is automatically locked and visually assigned to that agent. Other staff members immediately see the ticket’s status through a clear, color-coded interface—avoiding reply conflicts and keeping your support workflow clean and organized.

Agents can also claim tickets with a single click, and unlock them manually when necessary. This creates a more coordinated and professional environment for your support team, and a smoother experience for your clients.

✅ Key Benefits

• 🚫 Prevents duplicate or conflicting replies from multiple agents
• 📋 Helps support teams stay organized and efficient
• 🎯 Makes it easier to manage and prioritize tickets
• 😊 Improves client satisfaction with faster, more coordinated responses

ℹ️ General Information

• 🧩 Fully compatible with WHMCS versions 7.10 – 8.13
• ⚙️ Supports PHP 7.4 – 8.3
• ⚡ Quick and easy installation
• 🔄 Includes free lifetime updates