Reply Seen - Modules Land

📋 Summary

Managing support tickets efficiently is crucial to delivering a high-quality customer experience — but one major gap in WHMCS is knowing whether your clients have actually seen your replies. Modulesland’s Ticket Read Status Tracker fills that gap by giving your support team clear, real-time visibility into ticket engagement.

This powerful module automatically logs the exact time a client views a ticket reply and displays it right inside the admin area. It adds a dedicated page to separate read and unread answered tickets, helping agents instantly identify which clients have seen their replies and which ones haven’t. A real-time widget on the WHMCS dashboard further streamlines this process, giving your team a fast, at-a-glance summary of all open ticket statuses.

By eliminating the guesswork, your support team can follow up more effectively, prioritize unresolved issues, and avoid redundant replies. Not only does this save time ⏱️, it also strengthens customer trust 🤝 — clients feel more confident knowing their tickets are being actively monitored and managed.

✨ Features

🛠️ Admin Panel

• 📨 Read vs. Unread Ticket Status Page
• 📊 Live-Updating Dashboard Widget
• 🕵️ Detailed Reply View Report (User Name, Ticket Subject, View Time)
• 📈 General Ticket Activity Overview

ℹ️ General Information

• 🧩 Fully compatible with WHMCS versions 7.10 through 8.13
• ⚙️ Supports PHP versions 7.4 to 8.3
• 🖱️ Simple, one-click installation process
• 🔄 Free lifetime updates included
• ⬆️ Upgrade module in just a few clicks — no downtime